Terms and Conditions
- Prices listed are a guide and are subject to change.
- We ask that you always allow enough time for your appointment and arrive 5 minutes prior. Please note, that as a courtesy to all our clients, a prompt appointment schedule is adhered to, and late appointments may not be honoured.
- To avoid disappointment, we recommend you book in advance all appointments as we get very booked up especially on peak times of evenings and Saturdays. This way, you get your preferred date and time.
- Top-up appointments for Anti-wrinkle injections can only be done two weeks after the first appointment, but cannot be done after three weeks maximum.
Deposits are required to see all our practitioners and are due at the time of booking an appointment. We use Worldpay, a safe and secure system that accepts all major credit and debit cards over the phone and card machine. Deposits are redeemable against treatments and products, or you can carry it over for future appointments.
Clients who wish to change or cancel an appointment are kindly requested to provide at least 24 hours notice or the deposit money will be forfeited. ’No-Show’ clients will lose the deposit money.
We at The Bronte Clinic take your right to privacy very seriously. This policy documents the basis of why we collect personal data from you, what we do with it and how it will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We will never use your information for any other purposes, or share it with any third parties.
We endeavour to ensure that all data is:
- Lawfully processed, in accordance with the subject’s rights
- Securely held
- Accurate at all times
- Relevant and comprehensive without being excessive
- Processed for limited purposes
- Not kept longer than necessary
- Not transferred to non-EEA countries without sufficient protection
INFORMATION WE COLLECT FROM YOU
We will collect and process the following data about you:
- Information you share with us by completing our new patient questionnaire or by corresponding with us by phone, e-mail or otherwise.
- The information you give us may include your name, job title, address, e-mail address, phone number and medical history.
WHY DO WE NEED THIS INFORMATION?
We require the above details:
- To ensure that it is safe for us to administer treatments to you and to provide you with the best, most tailored services and experience we can in relation to your health
- Our lawful basis for processing this personal information is’contract’, this means that we have a legal reason to ask you for your data because we need it for contractual reasons. You do not have to share your personal data with us but,if you do not,we can not offer you a treatment with The Bronte Clinic. You must fulfil your side of the contract(share your personal information) in order for us to fulfil ours (carry out the treatment).
We will also use this information:
- to notify you about changes to our services
DISCLOSURE OF YOUR INFORMATION
- We will never sell your personal information to any third party for marketing purposes.
- Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
HOW LONG WE STORE YOUR PERSONAL DATA
We will generally store your personal data for one year beyond the statutory retention period. If there is no such period or if we think your data may be relevant to a possible legal claim, we may retain your data for a period of up to one year beyond the end of the statutory limitation period. After expiration of those periods, we will usually delete the relevant data as it is no longer necessary for the fulfilment of a contract.
In accordance with recent GDPR regulations, you are entitled to:
- The right to access, update or to delete any of your personal data we hold.
- The right to rectify this information if it is inaccurate or incomplete.
- The right to confirm whether or not personal data concerning you are being processed.
- The right to object to our processing of your personal information.
- The right to request that we restrict the processing of your personal information.
- The right to be provided with a copy of the information we have on you in a structured, readable and commonly used form.
Essential cookies which are necessary in order for us to run our website and its functions. They help us to ensure our website functions properly when you interact with it. We use functional cookies for statistical purposes, which help us to improve our services as well as improve security on the website to prevent fraudulent activity and protect your personal information.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
You have the right to request a copy of any personal information we hold about you. If you would like a copy of your personal information, please email us on firstname.lastname@example.org write to our Data controller, Dr. Fiona McCarthy, at:
The Bronte Clinic
WHO CAN I COMPLAIN TO IF I FEEL YOU ARE NOT HANDLING MY DATA CORRECTLY?
- If you believe we are not handling your data correctly, you have a right to make a complaint. Please send your complaint to us using the email address email@example.com. This should be sent to us using the above contact details.
- If you are unhappy with our response,you should then contact the ICO (Independent Commissioners Office) by contacting them by phone or using the following webpage https://ico.org.uk/concerns/.
- The information should be provided without delay and within 1 month of the request.